Top latest Five Telus technical support Urban news
Top latest Five Telus technical support Urban news
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On the other hand, after examining the agreement, I recognized it didn’t reflect the savings or prepare particulars talked about, including the 500GB of data and additional reductions for pre-approved payments.
Those people brokers Functioning towards Telus Gains, in lieu of holding the old loyal customers they make them disappear to search for other provider
It is currently been two months and my concern Together with the billing hasn't been fixed , I are customer Telus for over twenty years and this customer service is horrendous! I requested to talk to supervisor quite a few often times last. She claimed she would Additionally they preferred me to Visit the retail store exactly where I drop the cell phone off and acquired the cellular phone After i instructed her I did it all on the web she didn’t believe me? The mobile phone I obtained the box was opened and there was no Bodily Sim card and or Sim card I'd asked for an eSIM, which wasn’t there. I had to go all the way down to the store to obtain why was my box open up? Why wasn’t my box sealed? Cellphone fall batteries is rather pretty gradual like my outdated cell phone was way a lot better than this point. I believe they gave me a aged mobile phone is the way they handle customers with long because they reward loyalty ?!!!
If an automated assistant asks for The rationale of the contact, point out "I wish to make payment arrangements for my mobility Monthly bill".
You'll be able to only modify it. I waited for an hour or so around the cellular phone to talk to a human. He was practical, but had to redirect me to a different particular person. I was then on hold for one more hour. They offered me a much better deal, nevertheless it was not what was provided on the net. Those deals are For brand new customers. Like a loyal customer I must spend $78 when compared with $sixty to get a new customer, for your service I needed.
I'm requesting a transparent breakdown of my agreement, together with all applicable special discounts, and a good resolution to the problems I’ve expert. Moreover, I question that somebody assessment the call recordings to know the poor remedy I acquired from different agents.
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• I spoke to many agents, together with Maria and Regal, who could not deliver clarity or escalate my situation as requested.
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I'll terminate every one of the services household and cellular with Telus and tell my family and friends to take action, which was the worst working experience I obtained with Telus
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The TELUS workforce acknowledges that our function spans several Territories and Treaty parts and we're grateful for the standard Information Keepers and Elders who will be with us today, anyone who has long gone prior to us and the youth that inspire us.
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The TELUS group acknowledges that our Telus technical support perform spans lots of Territories and Treaty regions and we've been grateful for the normal Understanding Keepers and Elders who will be with us now, individuals who have gone just before us and also the youth that inspire us.
This is a massive waste of time and only creates an exceptionally frustrated customer just before they get to talk on the CSR and now the CSR has to manage an presently stressed for their Restrict customer.